Guidelines

• Picnic lunches are welcome, but alcoholic beverages, beverage containers that are not factory sealed, and glass containers of any kind are not allowed inside the park.
• For 2021, to assure safe distancing and expedited arrival, cooler sizes are limited to 30 quarts in size and one (1) per guest.  See our “2021 COVID Know Before You Go” page for more info.
• Snorkels, guest provided tubes or floats and water toys are not permitted for use in any attraction.
• Pets are not allowed with the exception of service animals assisting the disabled.

For the 2021 Season, and as a part of our COVID response plan, our traditional raincheck guidelines have temporarily changed.  The following guidelines apply to any paid, non-Splash Pass ticket used for a visit during the 2021 season and replaces any previously printed or posted raincheck guidelines:

We will close our attractions when unsafe conditions are present (as determined by Management in conjunction with our weather service). In the event of a weather interruption, we will attempt to re-open when weather conditions in our immediate area are safe to do so (we cannot guarantee ideal weather conditions).

In the event we cannot re-open our attractions, and there is more than one-hour remaining before scheduled park closing, you’ll receive a full or mid-day ticket for a return visit for the 2022 season, depending on the time of weather event). No refunds are issued regardless of time spent in the park.  There are no refunds or rain checks on incidental expenses (such as Personal Tube Rental, Tube Valet, etc).  Raincheck tickets will be delivered electronically, to the purchaser’s e-mail account, within 5 business days of visit.

Water World is a smoke-free environment and smoking or vaping is permitted in designated areas only. Designated smoking locations are located inside the park near the restrooms at the Watering Hole (at the Big Top), Near the entry to Voyage to the Center of the Earth (by Thunder Bay), near the top of Tortuga Run (at Calypso Cove) and directly outside of our entry plaza. For the location outside our entry plaza, guests will need to present today’s ticket stub and obtain a re-entry hand stamp at the designated turnstile. Water World does hereby prohibit the possession, consumption, use, display, transfer, distribution, sale, transportation, or growing of marijuana on or in any and all real property and facilities which it owns or operates.

NEVER purchase tickets from Craigslist, street vendors or any unauthorized source. If a ticket price or offer seems to good to be true, it probably is and that ticket likely won’t work for park entry.

Please note that unauthorized or unlawful resale or attempted resale of any ticket will result in seizure and cancellation without compensation. If you purchase a ticket from an unauthorized source, that ticket will not be honored nor will any refunds or compensation be provided to you. If using a Print at Home ticket, you may be required to present the credit card used for the purchase at the entry turnstiles, at the sole discrection of Water World Management. Want to be sure your ticket is valid? Purchase your tickets ONLY from the Water World Ticket Windows, official Water World websites or our official partners.

Swim diapers are required for toddlers who are diaper dependent. Swim diapers are available for purchase at our Gift Shop for a minimal fee.

Water World is a big place, so it is important that parents designate a meeting place for family members. If a parent becomes lost from their child, stop by any Guest Service location or contact any uniformed team member.